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Implementation Support Engineer

ScribbleLive is a rapidly growing software company in the content marketing space.  As an Implementation Engineer at ScribbleLive, you will help prospective and existing clients seamlessly integrate ScribbleLive platform into their existing websites using our API, white label, and embed solutions.  The Implementation Engineer brings expertise in ScribbleLive products and services to prospective clients as they explore and evaluate ScribbleLive, assists Sales and Account Management staff with product questions, and works mostly with CSS/Javascript/HTML to create custom solutions for new and existing clients.  The Implementation Engineer will also provide guidance to clients how to use our white label, embed and API technologies. This is a fantastic opportunity in a fast-paced and exciting technology environment, working on things that you would see in Silicon Valley.

Responsibilities    

  • Create unique front end experiences for ScribbleLive clients
  • Be an expert in ScribbleLive product, usage, and implementation options
  • Work with our clients to integrate ScribbleLive into their websites using ScribbleLive templating technology
  • Write custom CSS/Javascript/HTML to ensure ScribbleLive implementations match the look-and-feel of client websites
  • Help our clients build custom ScribbleLive integrations using our API
  • Provide product and service support to Customer Success Managers, Sales, and Marketing staff by providing fast, accurate answers to product, workflow, and technical questions
  • Participate in RFP responses and solution proposals with our Sales staff

Qualifications

  • 2+ years’ experience working in a high-performance operations team.
  • Completed post-secondary education in a related field.
  • Excellent organizational skills with the ability to organize, prioritize, plan and implement tasks and projects.
  • Experience in customer service and client communication
  • Expert knowledge of CSS, Javascript, HTML
  • Familiarity with JSON/XML APIs
  • Fluent in English required, additional language skills a major plus
  •  

Nice to have

  • Knowledge in PHP, SQL/NO-SQL, React

 

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