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Director of Visually Operations

Do you love the agency life of working on multiple projects and managing talented creatives but really want to be in Tech?  ScribbleLive is seeking a Director of Visually Operations to join our team to help us manage our growing Visually business. This individual would be responsible for managing and optimizing all aspects of the services team. This  includes managing: creative and strategic services; freelance talent and their assignments; the overall health of Visually projects -  including revenue recognition and margin; as well as overseeing features for Visually’s leading edge service platform.

The successful Director of Visually Operations will be a self-starter, has excellent telephone/communication skills, is well organized, is able to multi-task, and is comfortable conversing with senior executives and artistic talent. You will also serve as subject-matter expert for all verticals and product offerings and provides substantial support to Sales team with new business efforts. You will likely have experience as a project manager in a past life and enjoy working with Brands and Agencies. You have a keen eye for both talent and art, knowing what Brands and Agencies are likely looking for.

What you will be doing

  • Manage team of creative experts/vertical managers and operational personnel, who are responsible for supporting sales as subject matter experts and recruiting, curating and retaining the world’s most talented freelance professionals, as well as managing all operational aspects of the platform
  • Architect in-house creative and content strategy offerings in an effort to further support accounts and increase revenue and deal size
  • Develop strategies and implementation plans to improve and standardize all aspects of Services
  • Codify and standardize product and service offerings to maximize internal and external consistencies; identify and operationalize emerging product verticals, creative deliverables and services
  • Develop plans for systematic and productization improvements within the platform for all verticals and offerings, as well as operational efficiencies and workflows, including long-term plan of scale into the freelance network
  • Manage all aspects of pricing, including infrastructure development and maintenance of the platform’s pricing catalog, communication and distribution of pricing materials to Sales
  • Establish and monitor base pricing, deliverables, add-ons, service descriptions, payouts and margin enforcement for all products, add-ons and services; regularly review opportunities for margin growth
  • Foster radical collaboration among Services, Sales, Product and Finance to ensure seamless integration, efficiencies and execution
  • Responsible for monitoring overall project health, revenue recognition and margin on a weekly basis
  • Serve as escalation path on Visually tickets, especially urgent and high-priority issues
  • Ensure quality growth, excellence, best practices, as well as policy and processes enforcement within Visually’s talent community on a macro level
  • Develop engagement programs and initiatives for freelance talent community, including regular communications, as well as education and policy materials
  • Regularly review, maintain and update Visually Service Agreement, Guidelines and Terms, collaborating with necessary parties, as needed
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