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Client Service Engineer

Client Service Engineer

About the role:

We are seeking a full-time ‘Client Service Engineer’ to join our Client Services team at Scribblelive, at our Toronto Headquarters.  This role has an ambitious set of responsibilities, requires a diverse set of skills, and provides an excellent opportunity to grow professionally.  This cross-functional role covers part of customer success management and technical support.  The ideal candidate will have strong knowledge of writing SQL and bash scripts, strong knowledge of SEO, working knowledge of PPC, social media marketing, exceptional language and research skills, the ability to interface with clients in a professional manner, and superior time management skills.  

 

Responsibilities:

  • Provide ongoing platform support to existing clients and prospects
  • Become a product expert highlighting key features, functionality and platform
  • Provide product and service support to Customer Success Managers, Sales, and Marketing staff by providing fast, accurate answers to product, workflow, and technical question
  • Extract and analyze data per clients’ request/s
  • Develop and maintain a trusted advisor relationship with key client stakeholders within an assigned portfolio
  • Understand customers’ business goals and objectives and how they relate to the ScribbleLive platform
  • Collaborate closely with the sales team to identify and manage contract renewals and upsell opportunities

 

Qualifications

  • Strong analytical, problem solving, time management and communication skills
  • Superior knowledge of SEO techniques and up-to-date practices
  • Excellent knowledge of  SQL and  Bash scripting
  • 3+ years’ experience working in Saas environment
  • Strong command of social media marketing
  • Knowledge of Google Analytics, Search Console, and Bing Webmaster Tools
  • Knowledge of landing page and conversion rate optimization
  • Knowledge of modern link building techniques
  • Ability to perform keyword research
  • Ability to perform research independently


Nice to have

  • Working knowledge with sitemaps, robots.txt, webmaster tools, Ad Words, other competitive SEO tools (Conductor, Brightedge, Ahrefs, DeepCrawl, SEMrush) required
  • Familiarity with CSS, CMS, HTML, and JavaScript preferred

 

What We Offer:

  • International growth and opportunities to manage Fortune 100 clients
  • World-wide event presence
  • Free Food!  A selection of healthy treats all day long + lunch on Fridays
  • Monthly company social
  • Competitive Salaries, comprehensive benefits
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